Refund policy

Due to products being made to order, we don’t accept returns or size/color exchanges.

If your  order is returned due to carrier error or an invalid address, We will offer to reship the order. If your products arrive damaged or defective, your customer can either request a replacement or ask for a refund within 30 days of product delivery. Photographic proof may be required.

Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery timeframe.

To start a return, you can contact us at imaginationpossible.llc@gmail.com. Please note that returns will need to be sent to the following address: 217 Wrangler Drive, Coppell, Texas, 75019

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at imaginationpossible.llc@gmail.com.